Sales Lead
Company: Paper Source
Location: Oak Park
Posted on: June 23, 2022
Job Description:
Sales Lead - -Reports to: Store Manager Supports: Store TeamKey
Relationships: Store Team and District/Regional Support -Position
Summary:As a Sales Lead (SL), you model great selling behaviors -
you love selling our products and make the customer experience
exceptional by sharing your knowledge with your team and your
customers. Your desire to lead the team and manage the store
supports the achievement of sales goals, efficiencies and
operational excellence. As a leader, you mentor and support CSAs,
developing their expertise to be successful in their Paper Source
careers. In your role, you support the store/POD and work
collaboratively within it to ensure the best experience, making
sure our customers are satisfied and come back to shop again and
again. -Behaviors and Responsibilities (What you'll do in this
role):
- Prioritize customer experience above all else.
- Create memorable shopping experiences where customers look
forward to coming back to shop again because of the consistent,
friendly and informed service that you provide and model for the
store team.
- Ensure a vibrant store through the flawless execution of Visual
Merchandising & Replenishment standards, showing a commitment to
maintaining a neat, tidy, shop-able, and inviting
presentation.
- Demonstrate proficient selling using key campaigns and
services, such as new item launches, promotions, and enterprise
orders, etc. to actively sell and engage in conversation with every
customer.
- Help to develop employees by sharing your knowledge with them
to support their confidence and understanding regarding the
different areas in the store.
- Ensure the efficient execution of store operations by directing
work with timely management of receiving, returns and other
day-to-day processes, understanding issues of shrink and expenses
when running the store.
- Identify opportunities for continuous improvement in
operations, communicating and sharing with your team and pod to
enhance the store experience for both customers and fellow
employees.
- Communicate effectively, collaboratively, and comfortably
through and with others.
- Give feedback honestly and respectfully.
- Work on the selling floor, which requires physical activity
(i.e., prolonged standing, repetitive bending, lifting,
climbing)
- Drive results during assigned Manager on Duty (MOD) segments -
delivering sales and behaviors that meet the store's performance
targets.
- Lead merchandising and replenishment efforts during assigned
MOD periods.
- Open and close the building, ensuring the safety of our
employees and customers.
- Protect company assets by adhering to all processes in
controlling shrink, expense and payroll. -Key Characteristics (Who
you are): -All Paper Source employees:Demonstrate ethical conduct,
safety, and compliance with our policies and processes. They treat
all of our diverse customers and teammates with respect, maintain
confidentiality when appropriate, and make an effort to assume
positive intent in all interactions. -They also:
- Enjoy working with people and engaging with others.
- Demonstrate initiative and problem-solving ability.
- Are great team-players with a positive and can-do
attitude.
- Accept responsibility and execute all assignments correctly and
with care.
- Accept coaching and feedback from others openly.
- Are adaptable, energized by working in an ever-changing
environment. -Plus, great Sales Lead candidates:
- Remain calm when situations escalate, able to focus on
de-escalation and problem-resolution.
- Are able to shift gears quickly, prioritize, and
multi-task.
- Use good judgment and make good decisions.Knowledge and
Experience (What you may already have done)
- Demonstrated passion about customer service and knowledge
and/or a desire to learn about our brand/products.
- Demonstrated ability to clearly and respectfully communicate
and express oneself.
- Demonstrated desire to lead and help train others. -Paper
Source, Inc. participates in E-Verify and will provide the federal
government with your Form I-9 - information to confirm that you are
authorized to work in the U.S. -Applicants in AL, AZ, GA, MS, NC,
SC, TN, and UT to review and Right To Work / -postings. - -State /
City Compliance: Paper Source, Inc. will consider for employment
qualified applicants with criminal history, including arrest and
conviction records, in accordance with the Los Angeles Fair Chance
Initiative for Hiring and the San Francisco Fair Chance Ordinance.
-
Keywords: Paper Source, Oak Park , Sales Lead, Sales , Oak Park, Illinois
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