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Call Center Agent - Chicago, IL

Company: PeopleReady
Location: Oak Park
Posted on: March 14, 2020

Job Description:

Job Description Major Responsibilities: Contact current PeopleReady associates notifying them of current and upcoming positions and any pertinent information Contact applicants in the hiring process to further assist them with their online application and direct them to their local branch to complete the process Contact former and current customers to update them on changes, processes and updates within the company Schedule appointments for associates to complete orientation for specific job opportunities and applicants to complete interviews Work closely with Account Manager and Team Lead on completing daily tasks and campaigns in a timely manner Properly handle inbound calls from temporary associates, applicants and customers answering questions regarding orders, job assignments, pay questions and other work related or business matters. Knowledge: The English language including the correct use and pronunciation of words and rules of grammar Company phone and computer system understanding (or demonstrated ability to learn) Skills: Speaking - Clearly talking to prospective and current Peopleready associates and customers. Active Listening - Giving full attention to what the campaign consists of and how to properly disposition all calls. Asking questions according to script and campaign purpose. Service Orientation - Actively engaging associates and customers in order to promote purpose of campaign. Able to troubleshoot issues and problems. Reading Comprehension - Understanding written sentences and paragraphs Technical- Basic computer understanding and some knowledge with Microsoft programs and ability to learn new software programs. Requirements: Integrity - Agents must be honest and ethical Stress Tolerance - Agents must be willing to deal calmly and effectively with high stress situations and irate customers and associates Persistence - Agents must be willing to try new approaches when faced with obstacles Dependability - Agents must be reliable, responsible, and dependable, in all activities Adaptability/Flexibility - Agents must be able to work on various campaigns with different outcomes and approaches Self-Control - Agents must maintain composure and avoiding aggressive behavior of any type Cooperation - Agents must be pleasant with applicants, branches and customers displaying a good-natured, cooperative attitude

Internal ID: 102352PandoLogic.Category: Customer Service, Keywords: Call Center Representative

Keywords: PeopleReady, Oak Park , Call Center Agent - Chicago, IL, Sales , Oak Park, Illinois

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