Field Service Technician - Chicago, IL
Company: Xerox Corporation
Location: Oak Park
Posted on: March 17, 2023
Chicago, Naperville, Oak Park
Technical Customer Services
Tuesday, February 28, 2023
Technical Customer Services
Description & Requirements
About Xerox Holdings Corporation: For more than 100 years, Xerox
has continually redefined the workplace experience. Harnessing our
leadership position in office and production print technology,
we've expanded into software and services to sustainably power
today's workforce. From the office to industrial environments, our
differentiated business solutions and financial services are
designed to make every day work better for clients - no matter
where that work is being done. Today, Xerox scientists and
engineers are continuing our legacy of innovation with disruptive
technologies in digital transformation, augmented reality, robotic
process automation, additive manufacturing, Industrial Internet of
Things and cleantech. Learn more at and explore our
We're an industry leader that's rapidly growing our Technical
Services division and have an immediate need for professional field
technicians to delight our customers.
Provide outstanding service to our
clients. It is imperative that our customer devices are working
correctly, and that they always receive top-notch service. Use
electro-mechanical skills to repair devices.Xerox provides training
by certified instructors, as well as online and in-house training.
A good foundation of electrical and mechanical knowledge will help
you learn our industry quickly. Achieve key productivity goals.This
includes 5 gross calls per day, an efficiency rating (fixing it
right the first time) of 50% or higher, response time commitments
between 2-4 hours, and keeping parts costs to a minimum.
Skills and Qualifications:
experienceincluding using a multi-meter to troubleshoot electrical
circuits, and the ability to read and comprehend electrical
schematics to properly troubleshoot systems. This could include
past roles as a Military or Veteran with electro-mechanical
experience, HVAC/Cable Internet technician, Electrician, Automotive
Mechanic or Repair. Superior time management skills and
RELIABILITY. Our customers are counting on you. If you're a "10
minutes early is on time, and on time is late" person, we want to
talk about your career goals! We value dependable employees who are
eager to meet deadlines. Valid driver's license, appropriate
insurance coverage, and a clean driving history.A Motor Vehicle
Record (MVR) is included in our technician background check. This
is an extremely active position that requires the ability to lift
50 pounds, walking, standing, squatting, bending, and driving for
over 50% of the workday. Safety is our top priority especially
around electrical components. Brownie points for any IT and
network-based certifications (A+, CompTIA and AWS, etc.)
Here's what success looks like in the first 60 days:
You have successfully navigated
through our new hire training and completed the technical training
courses which have set you up for success in the following
categories: Comprehensive understanding of our company and customer
service culture Clear expectations in reference of call load,
territory alignment and client satisfaction Thorough knowledge base
of the equipment and inventory needs to support your territory.
Actively and correctly completing service calls independently.
Substantial growth opportunities for
future career development within a supportive and collaborative
company culture.Full medical/dental/vision, wellness credits, and a
company contribution to a Health Savings Account and 401k matching.
Paid time off, plus holidays and personal days.
Keywords: Xerox Corporation, Oak Park , Field Service Technician - Chicago, IL, Professions , Oak Park, Illinois
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