Operations Analyst - Customer Service

Company: Uline
Location: Oak Park
Posted on: November 15, 2022

Job Description:

Operations Analyst - Customer ServiceKenosha Branch12355 Uline Way, Kenosha, WI 53144Customer Service is the heartbeat of our company. We depend on our Call Center / Contact Center employees to serve our customers and fulfill our promise of reliability.Better together than apart. This position is on-site, and we are looking for good people who share our passion.Position Responsibilities

• Provide reporting, business intelligence and insights on Contact Center operations to inform leadership on business decisions.
• Pull, validate, collate and analyze data from multiple systems, including the Customer Service data warehouse, phone and workforce management systems, AS400 and relational databases.
• Create and execute Microsoft SQL queries or Power BI dashboards for performance, statistical -and ad hoc reporting needs. -
• Leverage data to deliver analysis, including observations, visuals, charts and graphs.
• Translate data findings into clearly written, actionable recommendations for upper management based on analysis.Minimum Requirements
  • Bachelors degree.
  • 3+ years analyst experience.
  • Strong understanding of Microsoft Office (Excel, Word, Access) and SQL.
  • Experience with Power BI and/or data visual techniques a plus.
  • Detail-oriented with advanced data and statistical analysis skills.Benefits
    • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
    • 401(k) with 5% employer match.
    • Paid holidays and generous paid time off.
    • Tuition Assistance Program that covers professional continuing education.
    • Bonus programs that include annual performance, sales goals and profit sharing.Employee Perks
      • First-class fitness center.
      • Beautifully maintained walking trails.About UlineUline is North Americas leading distributor of shipping, industrial and packaging materials. Were a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, its time you joined Uline.Uline is proud to operate as adrug-free workplace. All new hires must complete a pre-employmenthair follicle drug screening.EEO/AA Employer/Vet/Disabled#LI-DR1#CORP(#IN-KNCS)Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore to learn more!

Keywords: Uline, Oak Park , Operations Analyst - Customer Service, Professions , Oak Park, Illinois