Customer Care Coordinator

Company: Brightstar Care of Chicago and La Grange
Location: Oak Park
Posted on: March 17, 2023

Job Description:

SummaryCome be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive.The Customer Care Manager is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This part-time position allows individuals to be part of a company that serves others and improves the lives of others.Benefits Weekly pay with direct depositPTOHealth insuranceNational opportunities with over 250 locations in USRequirementsCustomer/client care - effectively manages the customer care procedures and serves as point of contact for client/customer relations.Scheduling and care coverage - supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agenciesAssists in the development of organization goals and agency performance improvement activitiesAdministers agency policies and proceduresAssists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client's careProvide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activitiesAssures proper maintenance of clinical records in compliance with local, state and federal lawsAssures compliance with all local, state and federal lawsRequirementsEducated experienceHigh School Diploma requiredFlexibility and good time management skills A MUSTMinimum of 2 years' experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.Excellent organization, planning, and project management skills.Valid driver's license; valid state required proof of auto insurance.We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.IND 123

Keywords: Brightstar Care of Chicago and La Grange, Oak Park , Customer Care Coordinator, Other , Oak Park, Illinois