Customer Care Coordinator
Company: Brightstar Care of Chicago and La Grange
Location: Oak Park
Posted on: March 17, 2023
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Job Description:
SummaryCome be a part of BrightStar Care, a leading name in home
care that values serving with passion and being positive.The
Customer Care Manager is responsible for scheduling of field staff,
managing all touch-points (field staff, care recipient and family
caregiver), client care standards, and ensuring the branch meets or
exceeds inquiry conversion goals. BrightStar Care is looking for a
self-driven individual who has a passion for caring for the
community and delivering premier home care service. This part-time
position allows individuals to be part of a company that serves
others and improves the lives of others.Benefits Weekly pay with
direct depositPTOHealth insuranceNational opportunities with over
250 locations in USRequirementsCustomer/client care - effectively
manages the customer care procedures and serves as point of contact
for client/customer relations.Scheduling and care coverage -
supports and uses all technology tools and resources to ensure
proper business processes; schedules staff to meet client care
needs and minimize non-billed overtime; ensures on-call phone and
assigned staff are properly trained and available as needed.Assists
with the intake of new clients and informs potential clients of our
services and reasons to utilize BrightStar over other
agenciesAssists in the development of organization goals and agency
performance improvement activitiesAdministers agency policies and
proceduresAssists the Director of Nursing with assessing the
competency of staff to promote quality, continuity and safety of a
client's careProvide information to be used for statistics, reports
and records for purposes of evaluation and reporting of
organization activitiesAssures proper maintenance of clinical
records in compliance with local, state and federal lawsAssures
compliance with all local, state and federal
lawsRequirementsEducated experienceHigh School Diploma
requiredFlexibility and good time management skills A MUSTMinimum
of 2 years' experience as Customer Care Manager and/or managing
customer service within a healthcare office setting; knowledge of
HIPAA and healthcare office regulations.Excellent organization,
planning, and project management skills.Valid driver's license;
valid state required proof of auto insurance.We are an Equal
Opportunity Employer and do not discriminate against applicants due
to race, ethnicity, gender, veteran status, or on the basis of
disability or any other federal, state or local protected class.IND
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Keywords: Brightstar Care of Chicago and La Grange, Oak Park , Customer Care Coordinator, Other , Oak Park, Illinois
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