Assistant GM - New Studio Opening

Company: Stretchlab Old Town
Location: Oak Park
Posted on: March 16, 2023

Job Description:

A national leader in luxury fitness, StretchLab, is looking for amazing talent to join our team as the Studio Manager for our NEW studio opening in Oak Park, Illinois in spring 2022. We are looking for a motivated individual who is motivated by numbers, achieving goals and can lead their team to success. This is a great opportunity for someone with supervisor experience looking to move into a management role. - - Our Values: -

• 
  
• Freedom- Above all else, we celebrate the freedom to move, to participate, and to engage in the life you want to have.
  
• Energy- We help uncover and release the natural energy that comes from healthy movement.
  
• Growth- We are committed to continuing the education and personal growth of our team and clients.
  
• Community- We engage and support the local neighborhoods in which we live and work, while also creating our own community in each StretchLab.
  
• Caring- We focus on the role human touch plays in the care and comfort of our clients.
  What we offer:
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  • A fun, inclusive, team oriented environment where we encourage camaraderie and self expression
    
  • Ability to positively impact your client's day to day life by assisting them reach their personal wellness and fitness goals
    
  • Opportunities to be part of your studio's community outreach program by working fun events
    
  • Competitive hourly rate starting at $17, plus uncapped commissions -
    
  • Monthly bonuses based on gross revenue
    
  • Access to health, dental and vision benefits
    
  • Paid time off
    
  • 401K options after 1 year of employment
    
  • Employee retail and stretch discounts
    
  • FREE stretches
    - Position Requirements:
    • 
      
    • 2+ years of fitness sales or relevant sales experience preferred
      
    • Confident in generating personal sales and supervising sales team
      
    • Ability to manage and drive multiple revenue streams including memberships and retail
      
    • Previous management or supervisory experience required
      
    • Must have excellent verbal and written communication and strong interpersonal skills in person and over the phone
      
    • Must be solution-based and results oriented, competitive spirit
      
    • Ability to recognize areas of improvement and make changes using good judgement
      
    • An affinity and passion for fitness
      
    • Highly organized, proficient in data management, ability to prioritize and meet deadlines
      
    • Professional, punctual, reliable and neat and organized
      
    • Strong attention to detail and accuracy
      
    • Trustworthy and ability to handle confidential information
      
    • Ability to work harmoniously with co-workers, clients and the general public
      
    • Proficiency with computers and studio software
      
    • Attend all scheduled team meetings and scheduled one on one's with a solution oriented mindset
      
    • Proof of vaccination required, as we are a fully vaccinated workplace
      *This is a full-time position. Candidate must be able to work a flexible schedule with nights and weekend availability. - New Studio Opening Duties: - Opening of the New Studio: Presales, Soft Opening, and Grand Opening (approximately 16 weeks) Weeks 1-6 (approximate): -
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      • Organize a hiring event to attract a higher volume of qualified employees for both Flexologist and Sales. Also, employ grassroots strategies for recruiting candidates.
        
      • Post jobs via Hireology, review resumes, and conduct interviews to hire a few qualified employees early on in order to have them complete training in time to do pop-up events. -
        
      • Contact prospects/leads to sell memberships at a discounted rate prior to opening the studio.
        
      • Attend a StretchLab Studio Manager training to learn role responsibilities, complete online training modules, and work shifts in an open studio to learn about StretchLab's products and systems. -
        
      • Contact local businesses to form relationships in order to schedule pre-sale events. Also, research community events that StretchLab can participate in. Attend any relevant networking events. -
        
      • Biweekly meeting with the Area Manager to discuss presales.
        
      • Meet presale hiring and selling goals.
        
      • Manage social media accounts, delegation encouraged. -
        
      • Other duties as assigned.
        Weeks 7-16 (Approximate)
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        • Schedule and attend 4-6 pop-up events a week to sell memberships at a discounted price before studio opening. Towards the end of this phase, transfer to in-studio demo stretches 6-7 days a week.
          
        • Contact prospects/leads to sell memberships at a discounted rate prior to opening the studio.
          
        • Host a hiring event to recruit qualified candidates for the Flexologist and Sales positions before studio opening.
          
        • Post jobs via Hireology, review resumes, and conduct interviews to hire a few qualified employees.
          
        • As soon as the construction of the new studio commences, organize and oversee the setup of the new studio to prepare for in-studio events.
          
        • Biweekly meeting with the Area Manager to discuss presales.
          
        • Meet presale hiring and selling goals.
          
        • Manage social media accounts, delegation encouraged.
          
        • Make plans for Soft Opening & Grand Opening.
          
        • Other duties as assigned.
          Week 16-21 (Approximate)
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          • Oversee Soft Opening festivities.
            
          • Finish planning Grand Opening festivities.
            
          • Activate presale members and oversee customer questions and account issues. Switch from demo stretches to intro stretches.
            
          • Write a schedule for the open studio.
            
          • Contact prospects/leads to schedule StretchLab sessions or group stretches and enroll them in a membership.
            
          • Host a hiring event to recruit qualified candidates for the Flexologist and Sales positions before studio opening.
            
          • Post jobs via Hireology, review resumes, and conduct interviews to hire qualified employees.
            
          • Meet presale hiring and selling goals.
            
          • Manage social media accounts, delegation encouraged.
            
          • Other duties as assigned.
            Week 22 (Approximate)
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            • Oversee Grand Opening Festivities. -
              
            • Transition to Open Studio Studio Manager role (see below)
              - Open Studio Duties: - Quarterly
              • Lead Quarterly Sales Training - (1.5 hour meeting / 30 min prep time) Monthly
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                • Have monthly one on one's with each of your sales team to review job performance and metrics
                  
                • Track and submit payroll information to Area Manager bi-monthly.
                  
                • Plan two pop-up events or studio events for every month. Write the schedule for the event for both Sales Supervisors and Flexologists.
                  
                • Create and send bi-monthly newsletter to leads/members using EMMA to communicate studio events and promotions.
                  
                • Add new retail items to inventory or delegate responsibility to a Sales Supervisor
                  
                • Submit office supply orders to the Area Manager on a monthly or bi-monthly basis
                  
                • Train Sales Supervisors who are comfortable with the normal daily/weekly work flow on one management task and oversee them in taking ownership of that task on a weekly basis. Every Sales Supervisor should work towards at least one specialty task to do weekly while working their normal shifts.
                  Weekly
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                  • Review employee punches and make any corrections on a weekly basis.
                    
                  • Reach out to one new business weekly to forge a new partnership for events and networking (1 hour per week). -
                    
                  • Respond to Sales Supervisor Requests Off (15 min a week)
                    
                  • Review Flexologist Resumes Weekly (15 min a week)
                    
                  • Review Sales Supervisor Resumes Weekly in Hireology and maintain notes and status on all candidates. (15 min a week)
                    
                  • Conduct sales interviews (1 hour per interview).
                    
                  • Write the studio's sales schedule and enter the schedule into When I Work (45 min a week).
                    Daily
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                    • Contact prospects/leads to schedule StretchLab sessions or group stretches and enroll them in a membership -
                      
                    • Customer Relationship Management (CRM) Administration Duties. (30-35 hours combined with sales)
                      
                    • Daily role play with sales staff/Flex (20 min)
                      
                    • Manage the studio's social media accounts and marketing opportunities. Encouraged to delegate strategically (15 minutes a day. Optional to delegate to a Sales Supervsior).
                      
                    • Turn around Members requests to freeze or cancel accounts (1 hour a day).
                      
                    • Answering emails (1-2 hours a day)
                      
                    • Track daily sales/commission/performance metrics (5 minutes a day).
                      
                    • Maintain cleanliness and organization of the StretchLab Studio.
                      Ongoing
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                      • Meet weekly, monthly, quarterly, and yearly sales goals.
                        
                      • Train new Sales Supervisors in job responsibilities.
                        
                      • Provide exceptional level of customer service at the studio for members via face-to-face service, phone, text and email.
                        
                      • Become proficient at Club Ready software to troubleshoot client account inquiries and possible sales opportunities.
                        
                      • Enforce StretchLab policies and procedures for both customers and employees.
                        
                      • Drive retail sales and single StretchLab session sales. Encouraged to delegate retail.
                        
                      • Assist Area Manager with recruiting through events and grassroots marketing to obtain top talent
                        
                        
                        We recognize that people come with a wealth of experience and talent beyond just technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills, combined with passion, is a key to excellence. We encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Keywords: Stretchlab Old Town, Oak Park , Assistant GM - New Studio Opening, Other , Oak Park, Illinois