Order Fulfillment Associate

Company: Heggerty
Location: Oak Park
Posted on: August 5, 2022

Job Description:

Job DescriptionHeggerty is looking for a talented Order Fulfillment Associate to join our growing team. Flexible options for hybrid work are available! The Order Fulfillment Associate is responsible for receiving and processing customer orders submitted via email, online, and phone. The Order Fulfillment Associate ensures order entry accuracy and regularly communicates with customers to resolve issues or concerns with submitted orders. Heggerty is an education publishing organization that offers an elementary literacy curriculum that is taught in more than 24,000 schools in the United States, Australia, and Canada. In addition to selling a teacher-friendly curriculum, flashcards, and other materials, Heggerty offers professional development services to educators, providing hands-on seminars and training sessions. Responsibilities

• Assist Order Fulfillment team with management of eCommerce platform and timely processing of orders submitted through online shop
• Ensure order entry accuracy by reviewing customer order submissions and cross checking to previously created price quotes, public address information, and product pricing structures
• Regularly communicate with customers by phone and email to resolve issues or concerns with submitted orders
• Communicate with printing & fulfillment vendor to relay special ordering instructions, and troubleshoot order fulfillment issues
• Manage and prioritize order submission email inbox to ensure timely processing of customer orders to meet company goals of same-day order processing and fulfillment
• Assist Order Fulfillment Manager with various ordering Quality Assurance checks, school district information research and data entry, and other administrative procedures
• Assist with Exchanges & Returns processing
• Additional administrative duties or special projects as needed to support the Order Fulfillment Manager and Director of Operation Requirements
  • Curiosity, empathy, and a passion for our mission
  • Excellent written and verbal communication skills
  • Prior data entry experience required
  • Experience using eCommerce tools preferred
  • Comfort-level and experience learning new technologies and systems preferred Benefits
    • Medical, vision, and dental insurance
    • 401k with 4% employer match
    • Generate time off options, including paid holidays
    • Strong emphasis on work-life balance
    • Flexible work environment with the option to work a hybrid schedule Salary: $40,000 - $50,000

Keywords: Heggerty, Oak Park , Order Fulfillment Associate, Other , Oak Park, Illinois