Universal Banker
Company: Byline Bank.
Location: Oak Park
Posted on: July 30, 2022
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Job Description:
Job Description The Universal Banker is responsible for
conducting teller transactions and cash vault transactions in an
accurate and timely manner. The incumbent is also responsible for
the sales and servicing of all bank products and services. The
incumbent works with the operations and sales team to achieve
personal goals in the areas of deposit growth, business
relationship growth, and consumer relationship growth. The
incumbent also maintains current knowledge of competitor products,
services, and current promotions. The incumbent is also responsible
for providing operational support and exceptional customer service
while maintaining essential controls and safeguards. Duties and
responsibilities Greet customers and direct incoming calls to
appropriate staff Accurately process transactions and new account
openings in a timely and professional manner Constantly look for
ways to improve processes that will improve the customer---s
experience and communicate those ideas to Branch Management Assess
and handle retail customers--- banking needs and obtain and process
customer/account information, including cash handling Open and
service accounts and identify cross selling opportunities to new
and existing customers Open, maintain and close of all account
types. Call on potential or existing customers to develop new
business by promoting our bank---s services and products, with the
goal of expanding relationships and bank---s profitability Display
exceptional customer service and sales skills and maintain a
professional attitude Maintain accuracy and compliance in all
account documentation. Minimizes risk of losses, including cash
differences and other controllable losses. Maintain current
knowledge of all Federal and State laws and regulations, along with
the Bank---s policies and procedures. Processes teller transactions
in an accurate and timely manner (e.g. deposits, withdrawals,
payments, transfers, check cashing, negotiable purchasing, etc.).
Processes and validates accuracy of coin and currency amounts
related to incoming and outgoing cash shipments. Qualifications
High School diploma or equivalent experience. A minimum of 3 years
work experience in a banking environment. Working knowledge of
banking regulatory requirements. Knowledgeable about a wide variety
of retail bank products and administrative support. Strong time
management skills and attention to detail. Experience should
include a demonstration of good communication skills, both written
and verbal Good understanding of Word, Excel, Outlook and Data
Entry. Ability to Multi-Task. Preferred Previous working experience
as a teller, personal banker or universal banker. Key
Accountabilities Communicate in a professional, accurate, and clear
manner with all parties to the transaction, resulting in goodwill,
mutual respect, and credibility with internal & external
stakeholders. Makes sound judgments regarding customer service and
risk to the bank, effectively balancing both. Understands when to
escalate a problem or situation to management for resolution.
Continue to look for ways in which to complete tasks and duties in
an efficient, cost-effective, and productive manner, without
sacrificing excellent customer service. Note: Nothing in this job
description restricts management---s right to assign or reassign
duties and responsibilities to this job at any time. Requirements :
At least one year of prior banking experience. Must be detail
oriented with excellent organizational skills. Team player with a
strong desire to learn, exercise good leadership skills,
independent judgment, discretionary thinking, creativity and be
able to work in a fast paced environment. High School diploma or
equivalent (G.E.D.) required; some college preferred. Excellent
customer service and oral communication skills.
Keywords: Byline Bank., Oak Park , Universal Banker, Other , Oak Park, Illinois
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