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Universal Banker

Company: Byline Bank.
Location: Oak Park
Posted on: July 30, 2022

Job Description:

Job Description The Universal Banker is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for the sales and servicing of all bank products and services. The incumbent works with the operations and sales team to achieve personal goals in the areas of deposit growth, business relationship growth, and consumer relationship growth. The incumbent also maintains current knowledge of competitor products, services, and current promotions. The incumbent is also responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards. Duties and responsibilities Greet customers and direct incoming calls to appropriate staff Accurately process transactions and new account openings in a timely and professional manner Constantly look for ways to improve processes that will improve the customer---s experience and communicate those ideas to Branch Management Assess and handle retail customers--- banking needs and obtain and process customer/account information, including cash handling Open and service accounts and identify cross selling opportunities to new and existing customers Open, maintain and close of all account types. Call on potential or existing customers to develop new business by promoting our bank---s services and products, with the goal of expanding relationships and bank---s profitability Display exceptional customer service and sales skills and maintain a professional attitude Maintain accuracy and compliance in all account documentation. Minimizes risk of losses, including cash differences and other controllable losses. Maintain current knowledge of all Federal and State laws and regulations, along with the Bank---s policies and procedures. Processes teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.). Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments. Qualifications High School diploma or equivalent experience. A minimum of 3 years work experience in a banking environment. Working knowledge of banking regulatory requirements. Knowledgeable about a wide variety of retail bank products and administrative support. Strong time management skills and attention to detail. Experience should include a demonstration of good communication skills, both written and verbal Good understanding of Word, Excel, Outlook and Data Entry. Ability to Multi-Task. Preferred Previous working experience as a teller, personal banker or universal banker. Key Accountabilities Communicate in a professional, accurate, and clear manner with all parties to the transaction, resulting in goodwill, mutual respect, and credibility with internal & external stakeholders. Makes sound judgments regarding customer service and risk to the bank, effectively balancing both. Understands when to escalate a problem or situation to management for resolution. Continue to look for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent customer service. Note: Nothing in this job description restricts management---s right to assign or reassign duties and responsibilities to this job at any time. Requirements : At least one year of prior banking experience. Must be detail oriented with excellent organizational skills. Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity and be able to work in a fast paced environment. High School diploma or equivalent (G.E.D.) required; some college preferred. Excellent customer service and oral communication skills.

Keywords: Byline Bank., Oak Park , Universal Banker, Other , Oak Park, Illinois

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