Make Lives Better Including Your Own.
The happiness of those we serve is
dependent on the happiness of our associates, so you’ll receive
competitive compensation and a benefits package with additional
perks designed to make you smile. The work you do will be
challenging yet rewarding. But you’ll earn more than a paycheck;
you can enjoy opportunities to grow your career, as well as ongoing
programs catered to your health, financial, mental, and emotional
needs. Most of all, we believe you can find purpose, meaning, and
the chance to be a part of something bigger than yourself.
Veterans, transitioning active duty
military personnel, and military spouses are encouraged to
We believe that in order to best serve our
residents and patients, we need to first serve our
associates. One way we do that is through our benefits.
Our offerings include, but are not limited to:
Full-time and part-time associate
· 401(k) Retirement
· Benefit plan
· Employee Stock
· Pre-tax Commuter
· Identity theft
· Pet savings and
Insurance Plans, including medical, dental, vision, flexible
spending account, health savings account and more.
· Paid Time Off
life insurance and accidental death and dismemberment
· Voluntary STD and
Provides marketing support services to the
sales staff to ensure the timely administration of sales and
- Maintains and/or improves upon the occupancy level of the
community in accordance with marketing and business plans. Utilizes
sales processes, systems, and forms for sales to perform job
duties, track information, compile data and reports, and achieve
desired community occupancy goals.
- Assists in the sales process by helping prospective residents,
their family members, and/or advisors in the decision-making
process by understanding their needs and educating them about how
services and programs can meet their needs. Responds promptly to
every telephone call or in-person inquiry from all referral
sources, prospective residents, and families. Provides appropriate
community and company information to anyone who inquires. Completes
weekly follow-up calls, letters, and tours as defined by the
community marketing plan and as directed by the SMD (Sales &
- Coordinates and completes all activities needed for the sale
and converts deposits to move-ins, including, but not limited to,
visiting the prospect’s home, health care providers, or other
locations and ensuring that the required forms are completed by the
prospect, his/her physician and family prior to move in.
- Communicates daily with SMD and other key associates regarding
the status of all prospective move-ins. Utilizes the “Resident
Move-In Status Log” to record pre-residency steps and to facilitate
- Coordinates the move-in process for new residents in an
efficient and welcoming manner, as needed. Ensures paperwork
completion, residence preparation, mover scheduling, community
support and resident orientation.
- Provides administrative support for the Marketing
- Represents the community and increases awareness through
participation in outside events, professional groups, and community
involvement as directed by the SMD. Uses relevant community
knowledge and research to assist in planning, coordinating, and
implementing monthly prospect and/or referral source activities and
events as specified by the community marketing plan and SMD.
- May answer phone calls and log leads according to established
protocol into the prospecting system.
- Assists SMD with execution of marketing plans to achieve
community occupancy goals.
- Prepares data for weekly and monthly reports. Provides sales
performance information to SMD.
- Maintains working knowledge of the lead management system and
uses to develop reports. Inputs sales and marketing activities, as
directed, in a timely manner and according to systems
This job description represents an
overview of the responsibilities for the above referenced position.
It is not intended to represent a comprehensive list of
responsibilities. An associate should perform all duties as
assigned by his/her supervisor.
High school diploma or General Education Degree (GED) and a minimum
of three to five years administrative experience, preferably in the
retirement or medical industry or pharmaceutical sales, with a
proven track record of focus on customer service is required.
Certifications, Licenses, and Other
Uses limited independent judgment to make decisions based on
precedents and established guidelines. Solves problems using
standard procedures and precedents. Knows when to refer issues to
supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires
basic analytic ability. Has an overall understanding of the work
environment and process. Has working knowledge of the organization.
Ability to greet staff and visitors in a courteous and friendly
manner. Knowledge of Medicare and Medicaid regulations to include
applicable processes, if required in the community. Knowledge of
state regulations impacting or directing the delivery of services,
if applicable. Ability to effectively listen and communicate
verbally and in writing. Ability to effectively manage time, tasks
and projects in a dynamic environment. Ability to build trust and
act honestly in relationships with others. Ability to assess and
understand customers’ expectations, needs and circumstances.
Ability to work effectively with diverse personalities and to treat
people with dignity, respect, fairness and maturity. Ability to
operate personal computers and related software including Microsoft
Office applications. Ability to learn and operate the customer
relationship database. Ability to keyboard accurately and
Physical Demands and Working
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Talk or hear
- Ability to lift: up to 50 pounds
- Requires interaction with co-workers, residents or vendors
- Possible exposure to communicable diseases and infections
- Requires Travel: Occasionally
Brookdale is an equal opportunity employer
and a drug-free workplace.