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Front Desk Attendant

Company: Fitness Formula Clubs (FFC)
Location: Oak Park
Posted on: May 31, 2021

Job Description:

The Front Desk Attendant is responsible for welcoming all members, guest and prospects into the club. Your primary role is to obtain and keep members.

Essential Duties and Responsibilities:

  • Provide a clean, safe, and healthy environment for members, guests, and co-workers.
  • Every staff member, regardless of position, has a primary and urgent responsibility to clean and disinfect all club components as they are used by members and guests and yourself.Help retain and attain new members through club promotion and customer service excellence.
  • Greet members by name and with a smile and create First Impression for the club
  • Check in members and guests to the club
  • Act as liaison between current and prospective members and Membership Department
  • Answer incoming calls within three (3) rings and direct calls accordingly in professional manner and in accordance with FFC greeting script
  • Field all member questions, concerns and complaints
  • Perform opening and closing functions regarding the front desk
  • Take payment as needed and ensure cash drawer is balanced at the start and end of shift
  • Maintain an accurate cash drawer and balance cash register at the close of each shift
  • Attend all required department and club staff meetings
  • Provide additional support to the Membership Experience Manager as needed
  • Provide a clean, safe and healthy environment for members, guests and co-workers


  • Six (6) months to one (1) year of previous customer service, hospitality, retail (or related industry)
  • Excellent interpersonal and communication skills
  • Energetic and enthusiastic personality
  • Passionate about the health and fitness industry
  • Ability to multi-task, demonstrate initiative and strong work ethic

Benefit Highlights:

  • Medical, Dental, Vision
  • 401k
  • Paid Time Off
  • Complimentary Club Membership
  • Discounts on spa, fitness, and retail

Keywords: Fitness Formula Clubs (FFC), Oak Park , Front Desk Attendant, Other , Oak Park, Illinois

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