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Customer Service Lead

Company: Tenthousandvillages
Location: Oak Park
Posted on: September 13, 2020

Job Description:

Retail Selling and Customer Service Lead

Retail Selling and Customer Service Lead Use your relational selling and merchandising expertise to support the fair trade mission of Ten Thousand Villages as a retail lead! The Retail Selling and Customer Service Lead contributes to the success of Ten Thousand Villages in Oak Park by driving sales and delivering and modeling exceptional customer service standards. Assist the Store Manager in effectively carrying out day-to-day operations of the store while contributing to growth in sales and profits.

Primary duties and responsibilities:

1. Customer Service and Sales

Contribute to overall sales growth of the store through excellent customer service according to Ten Thousand Villages’ Sales and Service Standards by exemplifying the highest level of customer service standards and sales behaviors and modeling these behaviors to staff and volunteers.

Regularly track and report on sales completed, ensuring that sales goals are met or exceeded.

Proactively reach out to clients in order to build relationships, promote products, and complete sales.

Schedule and facilitate personal shopping appointments, including private shopping appointments.

Maintain customer information database, seeking and adding information for new customers and ensuring the integrity of the database.

Promptly respond to all customer inquiries, including utilizing the intranet and online catalog to follow up on and/or fulfill customer requests.

Develop sales-driving ideas, and partner with the Store Manager in the planning and execution of in-store promotional activities and sales training.

Anticipate and resolve customer service issues, demonstrating a proactive approach to customer service whenever possible.

Support loss prevention efforts through attentive customer service and general awareness of the sales floor.

Help facilitate a sense of excitement in customers, volunteers, and staff regarding products, artisans, promotions, and organization mission as a means to meet or exceed sales goals and promote the mission of Ten Thousand Villages.

2. Store Operations and Leadership

Perform opening and closing procedures, including completing bank deposits and acting as manager-on-duty when Store Manager is not present.

Communicate sales goals and results, business priorities, and current advertising/promotions to staff and volunteers, supporting training as needed.

Assign, monitor, and ensure completion of tasks by staff and volunteers in a manner consistent with the Store Manager’s direction, ensuring consistent customer service and sales support coverage of the sales floor.

Reinforce safe workplace best practices through communication with customers, volunteers, and staff; modeling best practices; and contributing to sanitization efforts.

Support visual merchandising initiatives according to Ten Thousand Villages Visual Merchandising Standards, including helping with floor moves and maintaining appearance of sales floor.

Assist with merchandise ordering, receiving, pricing, and stocking; and inventory management activities.

3. Other related duties as assigned.

Requirements

Requirements:

High school degree or equivalent (GED).

One year experience in retail sales, including relational selling and merchandise management experience.

Strong sales skills, including proven ability to drive sales in a fast-paced and goal-oriented environment.

Demonstrated ability to deliver top-notch customer service.

Self-motivated and outgoing.

Superior organizational, time management, and problem-solving skills.

Working knowledge of basic word processing, data management, email, and internet software applications, including ability to learn new software.

Ability to perform basic math functions, including balancing registers and completing bank deposit paperwork.

Ability to work collaboratively as well as independently, including capacity to take a leadership role in store projects.

Effective verbal and written communication skills.

Working knowledge of the English language, including verbal and written language proficiency.

Enthusiasm for the Ten Thousand Villages mission of creating opportunities for artisans in developing countries to earn income by bringing their products and stories to our markets through long-term, fair trading relationships.

Preferred qualifications:

Associate’s degree in business, retail, or related field.

Supervisory experience.

Experience working in a non-profit environment.

Demonstrated proficiency using a retail point-of-sale system.

Additional information: This is a part-time position (approximately 20 hours per week) that requires the ability to work a flexible schedule that requires mornings, evenings, weekends, and holidays. Some local travel may be required. The above list of job duties is not exclusive or exhaustive, and the incumbent will be required to undertake such tasks as may be reasonably expected within this role.

Ten Thousand Villages is an Equal Opportunity Employer.

In order to be considered for this employment opportunity, please email your resume and contact information (phone number and email address) to Recruitment.OakPark@TenThousandVillages.com as soon as possible.

Job Information

Job ID: 54107991

Position Title: Retail Selling and Customer Service Lead

Company Name: Ten Thousand Villages in Oak Park

We create opportunities for artisans in developing countries to earn income by bringing their products and stories to our markets through long-term, fair trading relationships.

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