Help Desk Support Technician

Location: Elkhart
Posted on: June 23, 2025

Job Description:

Job Title: Help Desk Support Technician Location: Onsite Elkhart, Indiana Salary: $40,000 - $50,000 Job Summary: The Help Desk Support Technician provides front-line technical assistance to users, responding to issues related to hardware, software, and connectivity. The Help Desk Support Technician plays a crucial role in ensuring user satisfaction and maintaining the efficient operation of IT systems. Duties and Responsibilities: The Help Desk Support Technician identifies, investigates, and resolves users' problems with computer software and hardware. Fields support calls, chat, email, and/or other communication from users. The Help Desk Support Technician addresses inquiries involving software programming, connectivity, printing, and more. The Help Desk Support Technician consults with users to determine the steps and procedures taken to identify and resolve technical issues. Applies knowledge of computer systems to support and resolve user issues. The Help Desk Support Technician often uses diagnostic tools and software to troubleshoot problems. The Help Desk Support Technician works collaboratively with the network administrator to identify and troubleshoot networking issues. Guides users through troubleshooting processes and provides clear, step-by-step technical support. Collaborates with other technical staff to investigate and resolve complex or escalated problems. The Help Desk Support Technician may also consult with programmers to address software errors or suggest improvements. Coordinates with software or hardware vendors when service or replacement is necessary. Maintains awareness of current technology trends to continuously improve support services. The Help Desk Support Technician is expected to stay updated on new tools and techniques. Performs other job-related duties as required to support the help desk function. The Help Desk Support Technician ensures consistent service delivery and technical excellence. Required Skills and Abilities: Excellent verbal and written communication skills. Strong interpersonal and customer service abilities. A professional and friendly telephone manner. Ability to explain technical issues clearly to both technical and non-technical users. Solid analytical and problem-solving capabilities. Proficient in Microsoft Office Suite or related software. Ability to quickly learn and support a range of computer systems and applications. Education and Experience: Bachelor's degree in computer science or a related field preferred. At least three years of experience in technical support or a related role is highly preferred. ZRCFSTECH INMAY2025 INJUNE2025 LI-JB123 Click here to apply online

Keywords: , Oak Park , Help Desk Support Technician, IT / Software / Systems , Elkhart, Illinois