IT Service Desk Manager - Nights
Company: Uline
Location: Oak Park
Posted on: September 16, 2023
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Job Description:
IT Service Desk Manager - NightsCorporate Headquarters12575
Uline Drive, Pleasant Prairie, WI 53158Develop your ideal IT career
as the IT Service Desk Manager at Uline. We are looking for a
manager for the nightly operation of our 24 / 7 IT Service Desk.
Bring your expertise to help manage the team behind one of the
largest e-commerce sites in the U. S. Better together than
apart.This position is on-site, and we are looking for good people
who share our passion. Hours: Monday - Friday, 9 PM to 6 AM.
Position ResponsibilitiesMonitor IT production systems including
identification, resolution and escalation to proper individuals.
Implement and manage tools for IT system monitoring and
notification for ITIL-compliant Service Desk Management. Manage
high severity issues through resolution. Review incident tickets
for content, proper routing, first call resolution, problem
detection, opportunities for first call resolution and timely
closure. Ensure all operational processes and procedures are
accurate, clearly documented and maintained. Participate in change
management and disaster recovery. Minimum RequirementsBachelor's
degree in Information Technology, Computer Science or related
field. 5+ years' experience managing a multi-platform,
multi-location 24 / 7 IT Service Desk. Strong incident and problem
management skills including identification, resolution and
escalation of system issues. Knowledge of ITIL compliant service
desk tools, including ServiceNow. BenefitsComplete medical, dental,
vision and life insurance coverage, Flexible Spending Accounts and
wellness programs. 401(k) with 5% employer match. Paid holidays and
generous paid time off. Tuition Assistance Program that covers
professional continuing education. Bonus programs that include
annual performance, sales goals and profit sharing. Employee
PerksBest-in-class, clean, modern facilities. First-class fitness
center with complimentary personal trainers. Over four miles of
beautifully maintained walking trails. About UlineUline is North
America's leading distributor of shipping, industrial and packaging
materials. We're a family-owned company known for incredible
service, quality products and same-day shipping of our huge
in-stock inventory. With over 9,000 employees across 13 locations,
it's time you joined Uline. Uline is proud to operate as adrug-free
workplace. All new hires must complete a pre-employmenthair
follicle drug screening. EEO/AA
Employer/Vet/Disabled#LI-LM2#CORP(#IN-PPIT)Our employees make the
difference and we are committed to offering exceptional benefits
and perks! Explore Uline. jobs to learn more!
Keywords: Uline, Oak Park , IT Service Desk Manager - Nights, IT / Software / Systems , Oak Park, Illinois
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