Customer Service Representative - Janesville, WI

Company: Grainger
Location: Hanover
Posted on: March 18, 2026

Job Description:

pspan style=font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serifspan style=color:b22222strongWork Location Type:/strong/spanHybrid/span span style=font-family:Arial, Helvetica, sans-serif /span/span/pp /ppspan style=color:b22222;font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serifstrongAbout Grainger:/strong/span/span/ppspan style=font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serifW.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,a href=http://Zoro.com Zoro.com/a offers customers access to more than 14 million products, anda href=http://MonotaRO.com MonotaRO.com /aoffers more than 24 million products. For more information, visita href=http://www.grainger.com www.grainger.com/a. /span/span/pp /pp /ppspan style=color:b22222;font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serifstrongCompensation:/strong/span/span/ppspan style=font-size:12.0ptThis position is hourly starting at $18.25/hour./span/ppspan style=color:b22222;font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serifstrongRewards and Benefits:/strong/span/span/pulli style=font-size:12.0ptspan style=font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serifMedical, dental, vision, and life insurance coverage starts on day one of employment./span/span/lili style=font-size:12.0ptspan style=font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serifAccess to up to 50% of your paycheck based on hours worked before payday./span/span/lili style=font-size:12.0ptspan style=font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serif18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year./span/span/lili style=font-size:12.0ptspan style=font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serif6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required./span/span/lili style=font-size:12.0ptspan style=font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serifEmployee discounts, parental leave, and other benefits./span/span/lili style=font-size:12.0ptspan style=font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serifSafety shoes provided (where applicable)./span/span/li/ulp /ppspan style=font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serifFor additional information and details regarding Grainger’s benefits, please click on the link below:/span/span/pp /ppspan style=font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serifa href=https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hirehttps://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire/a/span/span/pp /ppspan style=font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serifThe rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position. /span/span/ppspan style=font-size:12.0ptspan style=font-family:Arial, Helvetica, sans-serifGrainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. /span/span/ppspan style=font-family:arial, helvetica, sans-serifstrongCustomer Service Representative – Janesville, WI/strong/span/ppspan style=font-family:arial, helvetica, sans-serifWe’re hiring full-time, inbound Customer Service Representativesstrong!/strong If you’re motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you./span/ppspan style=font-family:arial, helvetica, sans-serifYou’ll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting strongMarch 16th, 2026/strong. Work location for this position isstrong 401 S. Wright Road, Janesville, WI 53546./strong/span/pp /ppspan style=font-family:arial, helvetica, sans-serifstrongSchedule, Training amp; Work Environment:/strong/span/ppspan style=font-family:arial, helvetica, sans-serifstrongEnjoy your weekends off!/strong/spanbrspan style=font-family:arial, helvetica, sans-serifWe’re currently hiring for the strong8:30 a.m. – 5:00 p.m. shift, Monday through Friday/strong./span/ppspan style=font-family:arial, helvetica, sans-serifOur comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am – 4:30pm at 401 S. Wright Road, Janesville, WI 53546. During training, you will:/span/pul type=discli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifLearn to navigate our systems, software programs, and internal processes/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifBuild the core service skills you need, including:/span/liul type=circleli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifCritical thinking/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifEffective communication/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifConfident decision-making/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifTechnical agility/span/li/ul/ulpspan style=font-family:arial, helvetica, sans-serifAfter the successful completion of training, eligible team members can transition to a flexible hybrid work model:/span/ppspan style=font-family:arial, helvetica, sans-serifstrong?/strong 3 days onsite / 2 days remote (with the option to change your WFH days weekly)/spanbrspan style=font-family:arial, helvetica, sans-serifstrong?/strong Earn in opportunity to become voluntarily remote based on performance after 6 months/spanbrspan style=font-family:arial, helvetica, sans-serifstrong?/strong Eligible to bid for alternate shifts after 6 months/span/ppspan style=font-family:arial, helvetica, sans-serifstrong? /strongYou also have the option of working in the office up to 5 days a week./span/pp /ppspan style=font-family:arial, helvetica, sans-serifGrainger will provide all equipment needed to work from home./span/pp /ppspan style=font-family:arial, helvetica, sans-serifstrongGrow with Grainger:/strong/span/ppspan style=font-family:arial, helvetica, sans-serifOur highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across specialty teams or into other departments of our evolving business./span/pp /ppspan style=font-family:arial, helvetica, sans-serifstrongOur Culture:/strong/span/ppspan style=font-family:arial, helvetica, sans-serifWe aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential. ?/span/pp /ppspan style=font-family:arial, helvetica, sans-serifstrongYou Will:/strong/span/pul type=discli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifHandle a high volume of inbound callsstrong—/strongdelivering quality customer service with professionalism, empathy, and efficiency/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifQuickly navigate multiple computer screens, software programs, and databases to resolve inquiries/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAssist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifProblem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifCollaborate daily in a positive, team-based environment committed to doing business with ethics and integrity/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifMaintain attention to detail while managing complex or time-sensitive customer issues/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifCommunicate clearly via phone and written messages/span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serifstrongYou Have/strong:/span/pul type=discli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifHigh School diploma or equivalent/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifMinimum 1 year of customer service experience. High-volume inbound call center experience preferred but not required/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifA passion for delivering exceptional customer service and creating a positive experience for every customer/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAbility to thrive in a fast-paced, dynamic environment/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAbility to problem solve and make decisions with attention to detail/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifA continuous improvement mindset, open to coaching and receiving feedback/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifProven ability to learn new technology and software quickly/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifComfortable navigating multiple programs and screens simultaneously/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifProficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifExperience with Customer Relationship Management (CRM) systems and SAP a plus/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifFor hybrid/remote work:/span/liul type=circleli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifA secure, quiet workspace/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifHigh-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms/span/li/ul/ulpemspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace./span/span/em/pp /ppemspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifWe are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance./span/span/em/p

Keywords: Grainger, Oak Park , Customer Service Representative - Janesville, WI, Hospitality & Tourism , Hanover, Illinois