Retail Service Advisor
Company: The ODP Corporation
Location: Schaumburg
Posted on: April 24, 2024
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Job Description:
Overview
At Office Depot Inc., the Services Advisor is a part-time role,
providing "total solutions" to our customers encompassing
Technology, Services, Furniture and Print offerings. The associate
will quickly build and maintain customer relationships and become a
trusted advisor by utilizing training of Technology
products/services and print offerings.
The Services Advisor will demonstrate a passion for the brand,
technology products, furniture, print, and other services/products
offered to our customers. The Services Advisor will utilize Office
Depot Inc.'s proven sales principles to proactively engage
customers, to drive the sales of our total offerings, and properly
assess customer needs to ensure satisfaction in every
interaction.
The essential functions of this position may require you to consent
to periodic comprehensive background checks conducted by a
third-party.
Primary Responsibilities
Provides exceptional customer service by educating customers about
Office Depot products and services. Effectively utilizes
communication tools to request assistance anywhere on the sales
floor, and to coordinate the appropriate service, and customer
engagement throughout the store. Performs duties such as cashier,
logistics support, stocking, restocking, down stocking, inventory
control, cleaning the store and protecting company assets. Ensures
the completion of damaged and defective/buy back merchandise
through the RCC process.
When not assisting customers, performs merchandise-related
activities to ensure merchandise presentation guidelines are met
through implementing plan-o-gram changes and updates, merchandise
set and price changes. Sets weekly ads, including price changes,
and any associated updates to store signage.
Proactively acknowledges and engages every customer to ensure a
positive customer experience. Utilizes and understands the selling
program to promote the sale of the best solution as well as
additional product and/or services solutions. Maintains awareness
of planned advertisements and promotions.
Able to evaluate the customer's needs to determine what additional
offerings or services that a customer may need in addition to
determining if a customer should be referred to the Contract Sales
organization.
Works to continually develop personal selling skills and
specialized product knowledge. Drives Technology, Tech Services,
Furniture and Print sales by supporting all related current
programs, new product launches and special initiatives.
Ensures compliance with company policies, procedures and practices;
and supports company loss prevention efforts.
Successful completion of Tech, Print, and other applicable training
and continued education in these areas is expected, up to and
including designated certifications, if required.
Performs other duties as assigned.
Qualifications:
High School diploma or equivalent education preferred
Minimum 1 year experience in related field
2 Years Sales and/or Customer Services experience preferred
Must possess the ability to use technology and print equipment
applicable to role, and to access information necessary to complete
daily responsibilities
Must possess ability to process information/merchandise through POS
register system
Basic computer skills
Must possess strong selling skills
Must possess strong interpersonal and communication skills
Must be adaptable to a changing environment
Must be able to coach and train others in a professional
environment
Possess excellent verbal and written communication skills
Personal Attributes:
Positive and Engaging
Action Oriented
Integrity, Accountability & Trust
Demonstrate passion for the brand, products, services and solutions
offered to our customers
Must possess a desire to continually develop personal selling
skills and product knowledge
Drive for Results
Decision Quality
Patience
About The ODP Corporation
The ODP Corporation (NASDAQ:ODP) is a leading provider of products
and services through an integrated business-to-business (B2B)
distribution platform and omnichannel presence, which includes
world-class supply chain and distribution operations, dedicated
sales professionals, a B2B digital procurement solution, online
presence, and a network of Office Depot and OfficeMax retail
stores. Through its operating companies Office Depot, LLC; ODP
Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP
Corporation empowers every business, professional, and consumer to
achieve more every day.
Disclaimer
The above statements are intended to describe the general nature
and level of work being performed by associates assigned to this
classification and are not intended to be a complete list of all
responsibilities, duties and skills required of associates so
classified. Other duties may be assigned.
Pay, Benefits & Work Schedule
You will be eligible to participate in the Retail Store Hourly
Non-Management Incentive - a program measured on Store-level
Metrics; paid in accordance with the Incentive Plan terms and
conditions. The company offers competitive salaries, a benefits
package, which includes a 401(k) and more, along with plenty of
opportunity to move and grow within our organization! For immediate
consideration for this exciting position, please click the Apply
Now button.
How to Apply
Click the Apply Now button and follow the instructions on each
page. When you have completed the application, click the submit
button.
Application Deadline
The job posting will remain open for a minimum of 3 days and will
expire once the position has been filled.
Equal Employment Opportunity
The company is committed to providing equal employment
opportunities in all employment practices. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, citizenship status, marital
status, age, disability, protected veteran status, sexual
orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest
and conviction records City & County of San Francisco Fair Chance
Ordinance.
REQNUMBER: 82122
Keywords: The ODP Corporation, Oak Park , Retail Service Advisor, Hospitality & Tourism , Schaumburg, Illinois
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