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EXPORT FCL CUSTOMER SERVICE

Company: ECU Worldwide USA
Location: Oak Park
Posted on: November 12, 2021

Job Description:




EXPORT FCL CUSTOMER SERVICE
POSITION TYPE: NON-EXEMPT

Provides ocean export quotations, follow up and bookings including inland/pick up rates; track and trace shipments, problem resolution and direct customer communication along with general office operations whenever needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include but are not limited to the following:

  • Respond to phone, e-mail, or faxed rate or booking requests from clients, agents or outside sales representatives.
  • Proactive track and tracing of shipments/containers.
  • Schedule cargo pick up within North America with brokers or common carriers for delivery into designated terminals.
  • Secure cargo bookings, all coordination of FCL containers as far as securing better rates from trucking vendors, obtaining for bullet rates from carriers; making bookings with the ocean carriers, ensuring all correct information is sent to clients; working on problem resolution for clients and overseas offices; obtaining hazardous approval from carriers; requesting DAP/DDP's from overseas offices and carriers.
  • Meet with carriers in order to improve their services to us.
    SKILLS AND ABILITIES

    Individual should be able to:
    • Manage difficult customer situations.
    • Respond promptly to customer needs.
    • Solicit customer feedback to improve service and pricing.
    • Respond to requests for service and assistance professionally.
    • Speak clearly and persuasively in positive or negative situations.
    • Listen and gets clarification.
    • Respond well to questions.
    • Write clearly and informatively.
    • Present numerical data effectively.
    • Read and interpret written information.
    • Balance team and individual responsibilities effectively.
    • Give and welcome feedback.
    • Contribute to building a positive team spirit.
    • Follow policies and procedures.
    • Complete administrative tasks correctly and on time.
    • Support organization's goals and values.
    • Read, analyze, and interpret general industry documentation/communications.
    • Effectively present information and respond to questions from groups of managers, customers, and the general public
      Other competencies may be required according to assignments.

      REQUIRED EDUCATION AND EXPERIENCE
      • Prior Industry Experience not required, but a plus
      • Minimum High School diploma or equivalent
        Salary:
        • $45K-50K based on experience
          Benefits:
          • Health, Dental, Vision and 401K


Keywords: ECU Worldwide USA, Oak Park , EXPORT FCL CUSTOMER SERVICE, Hospitality & Tourism , Oak Park, Illinois

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