Operations Director

Company: Lakeshore Sport and Fitness
Location: Chicago
Posted on: April 28, 2025

Job Description:

Why Lakeshore - A Place to Grow, Contribute, and Connect
At Lakeshore Sport & Fitness, we're proud to be Chicago's #1 destination for sport, fitness, and fun-but what truly sets us apart is our people. From members to team members, this is a community built on energy, excellence, and connection.

We lead with our values: Professionalism, Quality, Team, Ownership, and Celebration-and we live them daily. Whether it's a new program, a late-night repair, or a moment of support between colleagues, we show up with care and high standards. Our facilities are impressive, but it's our team culture and our commitment to delivering a great experience that make this a great place to work and grow.

Our Playbook:
Lakeshore is more than a place to work-it's a place to contribute. Our team members don't just maintain the space-they help build something lasting for our members and each other. We take pride in details, pitch in where needed, and believe that when one person improves, the team gets stronger.

Your Game Plan:
As Director of Operations, your mission is to ensure every corner of the club operates at the highest standard-safe, clean, efficient, and ready to support everything from early-morning workouts to community events. You'll oversee the full scope of facilities, engineering, and hospitality operations, and lead a team that takes pride in their work and understands the direct connection between behind-the-scenes excellence and the overall member experience.

This role is about more than systems-it's about building trust and elevating the standard every day. You'll work closely with all departments to align operations with programming needs and ensure seamless service across the club. You'll lead with presence and purpose, listen actively, respond with urgency, and bring forward both immediate solutions and long-term strategy. Whether managing a five-year capital plan or solving a maintenance issue on the fly, your leadership will shape the environment our members and team members call home.

Your Role on the Team:

• Oversee all daily facilities, engineering, and hospitality operations at the club
• Develop and manage preventive maintenance plans, inspections, and compliance systems
• Lead a strong, service-minded team, setting expectations and creating clear systems for success
• Partner with other department leaders to ensure building readiness for programs, events, and peak times
• Plan and execute short-term fixes and long-term capital improvement projects
• Manage budgets, vendors, and timelines with precision and accountability
• Stay proactive-spot issues before they become problems and keep everything moving forwardWhat You Bring - Your Strengths
  • Strong operational skills with a sharp eye for the details that make a difference
  • A collaborative, problem-solving mindset
  • The ability to build structure, train teams, and inspire people to take ownership of their work
  • Calm, clear communication-even when things get hectic
  • High standards for service, safety, and presentationCore Qualifications:
    • 5+ years of experience in operations, facilities, engineering, or hospitality leadership
    • Experience managing teams, budgets, and vendors in a complex environment
    • Proven track record overseeing building systems, capital projects, and regulatory compliance
    • Comfort working in an entrepreneurial environment that values initiative and flexibility
    • A people-first approach-you value strong relationships and take pride in your team's successTeam Member Experience
      Our fitness clubs are more than a workplace-they are a community where team members and members uplift each other daily. Beyond supporting our members' routines, our team builds relationships, fosters motivation, and creates a culture of encouragement. Through these meaningful connections, team members develop leadership, communication, and problem-solving skills while benefiting both physically and mentally from an environment rooted in well-being and purpose. As we grow together, we cultivate a workplace where teamwork, passion, and personal development drive success.
      
      Compensation & Perks:
      We offer a salary range of $75,000-$90,000, with the opportunity to earn quarterly performance bonuses, plus a comprehensive benefits package that includes:
      • Health & Financial: Medical, dental, vision, life, disability, 401(k), and PTO
      • Club Benefits: Complimentary family membership, child care for staff kids, 50% off services, discounted meals, and free parking
      • Team Culture: Seasonal team celebrations and a community-driven, supportive work environment
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Keywords: Lakeshore Sport and Fitness, Oak Park , Operations Director, Executive , Chicago, Illinois