Account Management Support Specialist
Company: Press Ganey Associates, LLC
Location: Chicago
Posted on: May 2, 2024
Job Description:
Company DescriptionPress Ganey, the leading Human Experience
(HX) healthcare performance improvement company, offers an
integrated suite of solutions that address safety, clinical
excellence, patient experience and workforce engagement. The
company works with more than 41,000 healthcare facilities in its
mission to reduce patient suffering and enhance caregiver
resilience to improve the overall safety, quality, and experience
of care. Press Ganey is a PG Forsta company.Job DescriptionThe
Account Management Support Specialist operates as a member of a
team to implement, configure, and maintain client data ingress,
surveying and reporting throughout the lifecycle of the client's
partnership with Press Ganey. With expertise in Press Ganey
software applications and business procedures, they are responsible
for supporting Delivery Specialists in gathering client specific
requirements and product configuration. This role requires a client
centric focus to deliver prompt issue resolution, meet
implementation timelines, target dates and internal service level
agreements.Duties and Responsibilities
- Work with Implementation team to address client data,
surveying, and reporting requests
- Use software tools to configure, test and validate all member
experience products
- Responsible for client support throughout the implementation or
on-going support cycle
- Prioritize workload and manage timelines to meet client target
dates for projects and implementations
- Serve as first level support to triage, troubleshoot and find
the right expert to quickly resolve client requests
- Troubleshoot and resolve any issues while appropriately
escalating to next level support or manager as needed
- Serve as first level support for QC efforts
- Support other department initiatives, as neededQualifications
- 1-2 years of relevant experience in information technology,
health care, project management or operations role
- Excellent written and verbal communication skills are
required
- Working knowledge of technical concepts (such as software,
databases, data imports, and APIs)
- Excellent analytical, organization and problem-solving
skills
- Strong attention to detail
- The ability to remain up-to-date with the latest software
developments
- Proficiency with Microsoft Office (Excel, Word, Outlook,
etc.)
- Ability to handle stressful situations
- Knowledge of Health Plans and member experience is
preferred
- Education
- Bachelor's degree in a related field is preferred but
requiredAdditional InformationAll positions at Press Ganey require
an applicant who has accepted an offer to undergo a background
check. The specific checks are based on the nature of the position.
Background checks may include some or all of the following: SSN/SIN
validation, education verification, employment verification, and
criminal check, search against global sanctions and government
watch lists, fingerprint verification, credit check, and/or drug
test. By applying for a position with Press Ganey, you understand
that you will be required to undergo a background check should you
be made an offer. You also understand that the offer is contingent
upon successful completion of the background check and results
consistent with Press Ganey's employment policies. You will be
notified during the hiring process which checks are required for
the position.Press Ganey Associates LLC is an Equal Employment
Opportunity/Affirmative Action employer and well committed to a
diverse workforce. We do not discriminate against any employee or
applicant for employment because of race, color, sex, age, national
origin, religion, sexual orientation, gender identity, veteran
status, and basis of disability or any other federal, state or
local protected class.Pay Transparency Non-Discrimination Notice -
Press Ganey will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information.The expected base
salary for this position ranges from $45,000 to $55,000. It is not
typical for offers to be made at or near the top of the range.
Salary offers are based on a wide range of factors including
relevant skills, training, experience, education, and, where
applicable, licensure or certifications obtained. Market and
organizational factors are also considered. In addition to base
salary and a competitive benefits package, successful candidates
are eligible to receive a discretionary bonus or commission tied to
achieved results.All your information will be kept confidential
according to EEO guidelines.Our privacy policy can be found here:
https://www.pressganey.com/legal-privacy/#LI-RemoteVideos To
Watchhttps://www.youtube.com/watch?v=OKwbZMUpUBAhttps://www.youtube.com/watch?v=GxIR2xQ5NK8
Keywords: Press Ganey Associates, LLC, Oak Park , Account Management Support Specialist, Executive , Chicago, Illinois
Didn't find what you're looking for? Search again!
Loading more jobs...