Restaurant General Manager
Company: Potbelly Corporate
Location: Oak Park
Posted on: June 19, 2022
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Job Description:
Potbelly Sandwich Shops, where Good Vibes and Great Careers are
a way of life! Come Build the Potbelly Nation with us.Potbelly got
its start in 1977 as a small antique store that turned into a
lines-out-the-door neighborhood sandwich shop. Before you knew it,
we were serving up delicious food in a fun environment at more than
400 shops across the United States.We continue to wake up every day
with one goal: Make people happy through good vibes and delicious
craveable food. Put those awesome ingredients together, and there's
no telling what we'll cook up next!Job Title: General
ManagerDepartment/Function: OperationsLocation: Field, in
ShopReports to: District ManagerDetails: Full-Time, ExemptTravel
Requirements: RarelyGENERAL DESCRIPTIONThe GM is the leader of the
Potbelly shop! He or she should bring his or her Positive Energy
each and every day to Build and Inspire our teams and to make
Potbelly a fun place for our customers, too. He or she should have
the ability to see "Big Picture" of running the business. Be able
to coach and develop people, to execute outstanding product quality
and exceptional customer service, and to build sales and control
costs for each shift. He or she should also be able to multi-task
and follow Potbelly standard operating policies and procedures with
essential areas of focus including: -ESSENTIAL FUNCTIONIn addition
to following standard Potbelly operating policies and procedures,
main areas of focus include (but are not -limited to):
-PeopleSelect and hire great employees who represent Potbelly
Values.Train and develop all employees to the next level.Assess
staff abilities. Create and implement effective development
plans.Create and enforce a plan to reduce turnover.Delegate tasks
to team and provide follow-up. Hold team accountable.Build
relationships among team members. Provide effective and open
communication on goals during team meetings. Recognize positive
contributions.Provide timely and thorough performance appraisals
based on defined goals and objectives for the shop.Educate team on
and enforce all appropriate personnel policies, labor laws, and
security and safety procedures.Administer all in-shop employee
benefits and payroll procedures. -CustomersMake customers really
happy.Effectively handle customer complaints/issues.Measure
customer satisfaction and execute plan to improve both satisfaction
and loyalty.Maintain a clean and inviting shop. Ensure cleanliness,
maintenance and security standards are met.Ensure product quality,
safety and sanitation standards are met.Provide fast, friendly and
accurate service.Continuously improve customer feedback program
scores. -SalesIncrease comp sales and deliver budgeted sales each
period.Create marketing plan. Lead local shop marketing to increase
sales. GM ideally lives in the neighborhood - and is involved in
the community, the school and local business, social and
not-for-profit activities.Create shop plan to continuously improve
the business. -ProfitsControl cost of goods, variances and
inventories within the shop.Staff and schedule appropriately to
control labor costs.Ensure proper cash handling and deposit
procedures are followed.Ensure appropriate inventory and ordering
systems are in place.Must have financial literacy; Ability to
understand and learn from financial reports.Ability to increase
flow-through.EXPERIENCE, EDUCATION AND BEHAVIORSKnows, lives and
can teach The Potbelly Advantage.Adopts the Potbelly Values as
their personal values.Has excellent communication skills, including
active listening and the ability to ask great questions.Has a
sustained record of leading teams to success.Possess an extremely
strong work ethic.Is educated and is an active learner.Has the
initiative to solve problems and to get things done correctly and
on time.Has the ability to grow other leaders.Has humility and
self-confidence.Knows how and successfully grows our sales/business
profitably.Minimum of at least 2 years as a General Manager in a
restaurant or retail environment with P&L. responsibility.
Experience in the Restaurant Industry, preferred.High School
degree; Bachelor's degree, preferred.Strong business acumen.
Ability to see "Big Picture."Ability to manage a fast-paced,
high-volume, clean, customer-focused restaurant.Must have Open
availability.As a requirement of the position, all Shift Leaders
and Managers must be trained and pass a Food SafetyCertification
course. In Illinois certification is required through the Illinois
Department of Public Health, while in all other states
certification is required through the National Restaurant
Association (ServSafe), National Registry of Food Safety
Professionals or the National Environmental Health Association
(Prometric). Should the Shift Leader or Manager fail to pass the
certification requirements after two attempts, he or she will be
not be qualified to continue to perform in a Shift Leader or
Management capacity.Ability to comprehend and communicate in
English via verbal and written communication, such that employee
can perform his or her job responsibilities.Must spend 80-90% of
time on the shop floor in the Front of the House.Must have
financial literacy. Ability to understand financial
reports.Exceptional customer service skills.Strong time-management
skills. Ability to multi-task, to prioritize and to organize.Strong
interpersonal skills. Ability to select, develop, inspire and
manage strong teams.Strong communication skills, both written and
verbal.Ability to delegate, follow-up and hold team
accountable.Ability to create and execute effective plans to build
the business.Must have the ability to set budgets and maintain food
and beverage cost.Ability to follow expectations and guidelines set
by Potbelly.Microsoft Office skills.We're an equal opportunity
employer. All applicants will be considered for employment without
attention to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, or disability
status.
Keywords: Potbelly Corporate, Oak Park , Restaurant General Manager, Executive , Oak Park, Illinois
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