Company: Balanced Awakening PC
Location: Oak Park
Posted on: May 13, 2022
Balanced Awakening is a thriving psychotherapy practice focused
exclusively on empowering female-identified individuals on their
healing journey. We're currently searching for a multifaceted and
sophisticated practice/office coordinator to provide administrative
and office support for our growing practice headquartered in
The practice coordinator will report to and work closely with the
practice manager to support the day-to-day operations of the
practice, as well as support the implementation of larger,
Often at the center of multiple tasks and initiatives to ensure
smooth operations within the practice, the person in this role will
also work with billing, staff therapists, the practice owner and
You'll excel in this role if:
--- You have strong attention to detail. You love making sure all
the Ts are crossed and Is are dotted.
--- You're uber organized. You use lots of systems to stay
organized so that nothing falls through the cracks.
--- You're energized by working on, and switching between, a
variety of different tasks and projects. You enjoy checking things
off your to-do list.
--- You prefer working in a fluid environment and can easily
transition from working from home (remotely) to an office
environment (alone) to working in-person with the practice manager
and coworkers. We envision this as a hybrid role (both remote and
in-person), but it has flexibility to be adjusted based on the
--- You have a strong dose of self direction, motivation and
resourcefulness. Since this role is mostly remote and we're a small
business, this characteristic is essential.
--- You have an analytical mindset and excel at improving processes
with the goal of creating efficiency.
--- You are an excellent communicator with solid customer service
skills. You exude warmth, empathy, thoughtfulness and
professionalism in all business-related communications.
--- You are passionate about the mental health industry and
inspired and invigorated by supporting therapists and clients in
the delivery of therapy services.Position: Full time salaried. @
35-40 hours a week. Schedule can be flexible as needed.Work
location: Hybrid (remote + working from our office in Chicago).
Compensation: $50,000 - $60,000, commensurate with level of
experience. Three weeks of PTO.To be considered, submit your
resume, complete the screening questions and assessments, and
include a cover letter outlining why you think you'd excel in this
role.**Only candidates who complete the DISC and attention to
detail assessments and include a brief synopsis will be considered.
No phone calls, please.**
Reports to: Leslie Potter, practice manager
--- Support onboarding new therapists and new clients to the
--- Learn and manage our online Zocdoc account, including working
with Zocdoc to onboard new clinicians, address issues, and manage
--- Often act as the first point of contact for potential and
current clients; respond to and coordinate client emails and calls
within 24 hours
--- Respond to therapist admin requests
--- Become a product expert with our EHR and help maintain clean
client data and support therapists with questions/training
--- Help keep therapist profiles/directories up to date
--- Manage our waitlist (i.e. keep track of and reach out to those
on the waitlist as needed)
--- Help maintain and update practice manuals and internal
documentation (referral database, CE database, etc.)
--- Event planning and research for internal team events; ordering
and research for employee gifts
--- Marketing support as needed - updating the website content,
supporting the creation of social media posts, etc.
--- Collaborating with the practice manager, improve internal
processes to create more efficiency
--- Visit each of our northside offices 1-2 times a week for light
cleaning, plant care, bringing in mail and packages, etc. Visit our
downtown office quarterly to check on things, determine what needs
to be ordered, etc.
--- Additional administrative tasks that may arise
--- Bachelor's degree and at least 2-3 years of relevant
--- Ideally, a candidate has a bachelor's degree but we will
consider someone with a high school diploma and relevant
--- Proven track record of being detail- and process-oriented, as
well as self-directed (able to work independently with minimal
--- Advanced organizational skills to efficiently prioritize and
complete a variety of tasks
--- Prior experience in a patient or client-facing support
--- Excellent written and verbal communication skills. Comfortable
answering phone calls, talking with potential and current clients
and representing Balanced Awakening with compassion and
--- Technologically savvy; basic knowledge of Google Workspace with
the ability to learn new software programs quickly. Knowledge of
Squarespace is a plus.
--- Working knowledge of the mental health field, confidentiality
for patient health information, and HIPAA-compliance is are not
required but are a plus
We are a psychologist-run psychotherapy niche private practice for
women, couples, and teen girls! We are passionate about creating an
empowering space for anyone on the female-identified spectrum.
We believe that attendees of our therapy sessions are the happiest
and receive the best care when our staff members have an excellent
Benefits that we offer:
W-2 employment status401k with a 3% nonelective contributionHealth
insurance through BCBS PPO (practice pays 50% of your
premium)Practice-paid life, short and long-term disability
insuranceOption for dental and vision insurance
Keywords: Balanced Awakening PC, Oak Park , Office Coordinator, Administration, Clerical , Oak Park, Illinois
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