Regional Soft Services Manager

Company: J & J Worldwide Services
Location: Chicago
Posted on: February 15, 2026

Job Description:

Job Description Job Description Working as a Regional Soft Services Manager (RSM) you will lead, manage, and inspire a team of custodial services leaders and associates, in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment. What You’ll Do: Leads, manages, and inspires a diverse team to provide top-notch service. Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.) Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications Supports Client Manager in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment Collaborates with key partners to support regional initiatives Ensures compliance with QA, J&J policies, and program requirements, along with completing all reporting on time Champions development in partnership with Client Account Manager within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation Ensures consistent and fair administration of all policies and procedures Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings What You’ll Need: Bachelor’s or master’s degree from an accredited college or university preferred, or five(5) to seven (7) years progressive experience in multi-unit services, operations management, custodial services or other Support Services areas in lieu of degree Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, custodial services, negotiations, etc. Has a proven track record of growing a business and leading teams, along with strong financial acumen Has ability to think quickly, analytically, strategically, and accurately Shows expert client relationship, influencing, listening, and communications (written and verbal) skills Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills Proficient in the use of Microsoft Suite Multi-site travel required in this position (up to 50%). Disclaimer We maintain a drug-free workplace and perform pre-employment substance abuse testing. J&J Worldwide Services CBRE Government and Defense Business is thrilled at the opportunity for you to apply to one of our roles. The base salary range for this position is $90,000 to $150,000. This position may also be eligible for a wide range of competitive benefits that can include but not limited to: medical, well-being, financial planning and short-term incentives benefits. Due to compliance requirements imposed by a federal contract, this position may be filled by U.S. Persons only. U.S. Persons includes U.S. citizens, U.S. nationals, lawful permanent residents, individuals granted refugee status in the U.S., and individuals granted asylum in the U.S. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: J & J Worldwide Services, Oak Park , Regional Soft Services Manager, Accounting, Auditing , Chicago, Illinois